Call Us: 617-277-8311

Customer Care

Payment Methods

Visa and MasterCard

Shipping Information

We will ship all in-stock merchandise with in 24 hours of your credit card being processed. Credit card orders are not charged until they leave our warehouse. We do not ship on Saturdays, Sundays or holidays.

We ship via UPS. UPS does not ship to P.O. Boxes so please provide a street address with your order. If a P.O. Box is your only shipping option, we can ship your order via US Postal Service. Please all us at 978-335-1111 to ensure your order ships via this method.

Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. For customers wishing to ship orders to US Territories, APO or FPO

For addresses via Parcel Post, please call us 978-335-1111.

Order Tracking

You will receive an order confirmation via email once we have received your order. You will also receive a shipping confirmation via UPS QUANTUMVIEW once your order has been shipped.

Returns

If you are not happy with the purchase you’ve made, just return your items within 14 days for a refund. Shipping charges are non-refundable. If you are returning something because it is damaged, defective or not the correct product, DeathWish Piano Movers will arrange for a pick-up for this item(s). Please give us a call at 978-335-1111.

DeathWish Piano Movers will provide a refund on all merchandise purchased over the internet. All articles must be in saleable condition. We will only accept returns for items that have not be worn, altered or washed. Items must have all original tags and packaging. We reserve the right to refuse credit if the items do not meet the above criteria. In addition, if any item was a special order or a sale item, it is not refundable.

Ship the package, with the packing slip to the following address:

DeathWish Piano Movers
Returns
360 Eastern Ave
Malden, Ma 02148

For our local customers, if you prefer to drop off your return at our warehouse or our Malden store, please call 978-335-1111.

For your security, please return the item(s) with an insured carrier and retain your receipt. DeathWish Piano Movers is not responsible for items lost or damaged in transit.

Refunds will be processed within 7 days of receiving them.

Exchanges

We will process an exchange within 14 days of purchase for unused items. There will be times when this 14 days is almost impossible to meet due to the nature of our business. We understand that gifts are given and the 14 days will lapse even before the recipient has received the gift. Rest assured, we will work with you. Please give us a call and we will help make the exchange. We want you to be happy. 978-335-1111.

Security

Protecting your order information is a priority to us. We take precautions, including the use of secure servers and SSL (Secure Socket Layer) technology to protect the security of your online order. All orders placed on our site are encrypted by SSL. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. If you are concerned about ordering electronically, you can place your order by phone 978-335-1111.

Email Us

If you have any questions, comments, feedback or suggestions, please email us at orders@deathwishpiano.com

If you would like to be notified of DeathWish Piano Movers new products, events, sales or other happenings, please join our email list.

Contact Us

For placing orders and product information, please call 978-335-1111.

Our online customer service is available Monday-Friday 9:00 a.m. to 5:00 p.m. (EST).

You may place orders with us via the Internet, by phone or at the store (coming soon!). In-store and online prices may vary.

Our Malden Store Coming soon

DeathWish Piano Movers
360 Eastern Avenue
Malden, Ma 02148

Telephone 978-335-1111.

Store Hours: To be announced.

Privacy Policy

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information about DeathWish Piano Movers. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide these providers with the information needed for them to perform these services. We also ask our providers to confirm that their privacy practices are consistent with ours.